Return & Refund Policy

Last Updated: October 25, 2026

At Pawnine, your dog's happiness and well-being are important to us. We take pride in creating plant-based dog treats and food toppers using carefully selected ingredients. We want you and your four-legged family member to have a positive experience with every purchase.

Because our products are intended for dogs to eat, we have established the following Return & Refund Policy to help protect product safety and quality while providing fair and thoughtful customer service.

1. Returns on Dog Treats and Food Toppers

Due to the nature of our products and the importance of food safety, all sales of dog treats and food toppers are final. We do not accept returns of food products, even if unopened, except as described in this policy for eligible damaged, defective, incorrect, or other qualifying product or order issues.

If you need to change or cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request. Order cancellations are not guaranteed.

Nothing in this policy limits any rights or remedies available to you under applicable law.

2. Damaged, Defective, or Incorrect Orders

We want every order to arrive in good condition and contain the products you purchased. If your order arrives damaged, contains an incorrect item, or has another qualifying product or fulfillment issue, please contact us within 7 days of delivery at support@pawninepetfood.com.

To help us resolve your concern promptly, please provide:

Your order number.
A description of the issue.
Photos of the product, packaging, and shipping box, when applicable.

Please retain the product and original packaging until we have had an opportunity to review your concern, when reasonably possible.

After reviewing the issue, Pawnine will offer an appropriate refund or replacement for eligible claims. We will communicate the available resolution and any necessary next steps.

3. Product Quality and Safety Concerns

Your dog's safety is important to us. If you have concerns about the freshness, quality, or safety of a Pawnine product, please discontinue feeding the product and contact us promptly.

Please include your order number, product name, lot number or best-by date if available, and a description of your concern. Photos of the product and packaging can also help us investigate.

We take product quality and safety reports seriously. We will review each concern and, when the issue qualifies under this policy, offer a refund or replacement as appropriate.

If you believe a product has caused an adverse reaction in your dog, please consult your veterinarian.

4. Refunds and Replacements

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

If a replacement is offered and accepted, Pawnine will provide instructions for fulfillment. We will explain any applicable shipping arrangements before proceeding.

Refunds and replacements are subject to review of the reported issue and applicable law. Nothing in this policy excludes remedies that cannot legally be excluded.

5. Shipping Costs

Original shipping charges are generally nonrefundable, except when otherwise required by law or when Pawnine determines that a refund of shipping charges is appropriate due to an eligible order or fulfillment issue.

For approved claims, Pawnine will explain any return or shipping arrangements that apply. Please do not send products back.

6. How to Contact Us

For assistance with an order, refund, replacement, or product concern, please contact:

Pawnine Customer Support

Email: support@pawninepetfood.com

Website: https://www.pawninepetfood.com

Please include your order number in your message so we can assist you as efficiently as possible.

Thank you for choosing Pawnine. We appreciate your trust in our products and are proud to help make better everyday nourishment easy, joyful, and delicious for your four-legged family members.

The Pawnine Team