Frequently Asked Questions
Find answers to common questions about Pawnine dog treats, order & shipping, and product usage.
If you need more help, visit the Contact Us page and fill out the contact form or email the appropriate team for assistance. A Pawnine team member will be happy to assist you.
At Pawnine, your dog’s happiness and your satisfaction matter to us! We take pride in creating treats your pups will love and want you to feel confident in every purchase.
If you have a concern about your order or product, please reach out to our support team at support@pawninepetfood.com. We’re here to listen, help, and make your Pawnine experience a positive one!
Due to the nature of our products and the importance of food safety, all sales of dog treats and food toppers are final. We do not accept returns of food products, even if unopened, except as described in this policy for eligible damaged, defective, incorrect, or other qualifying product or order issues.
If you need to change or cancel an order, please Contact Us as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request. Order cancellations are not guaranteed.
For details, click the link Return & Refund Policy.
Orders are usually processed within 1–2 business days. Delivery times vary by destination, and tracking details are sent via email when your order ships.
Original shipping charges are generally nonrefundable, except when otherwise required by law or when Pawnine determines that a refund of shipping charges is appropriate due to an eligible order or fulfillment issue.
For approved claims, Pawnine will explain any return or shipping arrangements that apply.
Contact Us as soon as possible. If your order has not yet shipped, we will do our best to accommodate your request.
Order cancellations are not guaranteed.
We want every order to arrive in good condition and contain the products you purchased. If your order arrives damaged, contains an incorrect item, or has another qualifying product or fulfillment issue, please contact us within 7 days of delivery at orders@pawninepetfood.com.
To help us resolve your concern promptly, please provide:
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Your order number.
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A description of the issue.
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Photos of the product, packaging, and shipping box, when applicable.
Please retain the product and original packaging until we have had an opportunity to review your concern, when reasonably possible.
After reviewing the issue, Pawnine will offer an appropriate refund or replacement for eligible claims. We will communicate the available resolution and any necessary next steps.
At Pawnine, we’re committed to quality, transparency, and your dog’s well-being. Our ingredients are certified organic, non-GMO, and ethically sourced, and each ingredient we use is generally recognized as safe (GRAS). However, every dog is unique, and individual sensitivities can vary. As with any pet food product, please review the ingredient list and serving guidelines before feeding.
If your dog has allergies, sensitivities, or special dietary needs, consult your veterinarian to determine whether our products are a good fit. Your pup’s health and happiness are always important to us!
For details, click the link Terms & Conditions Policy.
For details, click the link Privacy Policy.