Privacy Policy

Last Updated: October 26, 2026

Pawnine (“Pawnine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, www.pawninepetfood.com, make a purchase, contact us, submit information through our website, or subscribe to our communications.

By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data practices, we will seek that consent as required.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

A. Contact and Identity Information

Depending on the website features you use and the information you provide, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Other contact information you choose to provide

B. Order and Transaction Information

When you place an order, we may collect information such as:

Products purchased and quantities
Order number and purchase history
Billing and shipping details
Order status, delivery information, and tracking details
Refunds, replacements, and customer service records

C. Payment Information

Payments are processed through Wix Payments and the payment services associated with the payment method you select. Available methods may include Visa, Mastercard, American Express, UnionPay, JCB, Discover, Diners Club International, Maestro, Visa Electron, Apple Pay, Google Pay, and PayPal, depending on availability and checkout configuration.

Payment providers may process payment card details, account credentials, authentication information, and transaction data as necessary to complete a payment.

Sensitive payment credentials are generally handled through the applicable payment-processing infrastructure and security controls. Depending on the payment method and processing configuration, Pawnine may receive payment status, transaction confirmations, limited payment details, and other information needed to manage orders, refunds, fraud prevention, and customer service.

We do not intentionally store full payment card credentials in ordinary website content or form submissions.

D. Website Usage and Device Information

When you visit our website, certain information may be collected automatically through Wix and other website technologies, including:

IP address and approximate location derived from it
Browser type and device information
Operating system
Pages visited and links clicked
Referring websites and traffic sources
Dates, times, and duration of website visits
Website navigation paths and interactions
Purchase and conversion events, where configured

The information collected depends on your device, browser settings, cookie preferences, and the technologies active on our website.

E. Visitor Submissions and Form Data

Our website is hosted on Wix and may use its Content Management System (CMS), forms, and other interactive features to collect, organize, store, or display information.

Depending on the features enabled and how they are configured, information may include:

Contact form submissions
Questions, messages, and customer service inquiries
Reviews, comments, surveys, and other visitor submissions
Information submitted through custom forms
User input from interactive filters or other features, where that input is saved to website collections or databases

Please avoid submitting sensitive personal information through general website forms unless we specifically request it and it is appropriate to provide.

F. Email Subscription and Communications Information

If you voluntarily subscribe to promotional communications, we may collect your email address and, if provided, your name and communication preferences. Depending on the tools and configuration used, we may also process subscription status, unsubscribe requests, and available engagement information.

We also retain information you provide when you contact us about products, orders, returns, or other matters.

2. How We Use Information

We may use collected information to:

Process and fulfill orders
Arrange shipping and delivery
Process payments, refunds, and eligible replacements
Respond to questions and customer service requests
Send order confirmations and other transactional messages
Manage website forms, reviews, comments, and other submissions
Maintain, troubleshoot, and improve our website
Understand website traffic, visitor behavior, and conversion performance
Measure and evaluate advertising effectiveness
Send promotional communications to people who voluntarily subscribe
Prevent fraud, abuse, unauthorized activity, and security incidents
Maintain business records and comply with legal obligations
Establish, exercise, or defend legal claims
Carry out other purposes disclosed when information is collected or permitted by law

We will use personal information consistently with this Policy and applicable legal requirements.

3. Wix Website Platform, CMS, and Analytics

Pawnine’s website is built and hosted on Wix. Wix provides website infrastructure, content management tools, and related services that help us operate our online store and manage customer interactions.

Wix CMS and Customer-Submitted Information

Wix’s Content Management System may allow us to organize, store, manage, and display website content and information submitted through website features.

Depending on the forms, checkout fields, customer account pages, and interactive features enabled, Wix may process or store personal information such as names, email addresses, phone numbers, billing addresses, shipping addresses, form submissions, reviews, comments, and other information visitors choose to provide.

Certain interactive features, including filters, may save user input to collections or databases when configured to do so. The information collected depends on the specific feature and how it is implemented.

We use this information to operate the website, manage orders and submissions, respond to customers, and maintain our business.

Wix Analytics

Wix Analytics may collect and report aggregate website traffic, visitor navigation paths, page views, and conversion metrics. These reports help us understand how visitors use our website and improve its performance.

Standard Wix Analytics dashboards generally report website activity in aggregate rather than displaying individual visitors’ names. However, this does not mean that no personal information is collected elsewhere on the website. Other Wix features, checkout tools, customer accounts, forms, cookies, or connected services may process personal information when visitors provide it or when information is associated with an order, account, device, or online identifier.

Wix and relevant service providers may process information on our behalf to host and maintain the website, manage submissions and orders, support payment processing, and provide analytics.

For additional information about Wix’s privacy practices, visit Wix’s Privacy Policy.

4. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the website, understand usage, measure advertising performance, and improve the customer experience.

The technologies and information collected may vary based on your cookie settings, consent choices, browser, and the services enabled on our website.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Depending on configuration, Google Analytics may process information such as pages viewed, navigation activity, device and browser information, referring sources, approximate location, and website interactions.

This information helps us evaluate website performance and understand visitor activity.

Meta Pixel and Conversions API (CAPI)

We use Meta advertising measurement technologies, including Meta Pixel and Meta Conversions API (CAPI), to help measure advertising effectiveness and understand certain interactions with our website.

Depending on implementation and configuration, these technologies may transmit information such as page views, product interactions, purchase or conversion events, browser or device information, online identifiers, event details, and information used for event matching or attribution.

Information may be processed by Meta to measure advertising performance, attribute conversions, and support advertising-related services, subject to the applicable settings and terms.

Google Tag

We use Google Tag to implement and manage website measurement and related tags. Depending on the tags and connected Google services configured, information may be processed for analytics, advertising measurement, conversion tracking, and related purposes.

Your Choices

You may be able to manage cookies through your browser settings and, where available, our website’s cookie preference tools. Disabling certain cookies may affect website functionality or measurement features.

Where required by applicable law, we will provide appropriate ways to consent to or opt out of nonessential tracking, targeted advertising, or the sale or sharing of personal information as those terms are defined by law.

Browser settings alone may not communicate every legally recognized opt-out preference. Where required, we will honor applicable opt-out preference signals and provide additional methods to exercise your rights.

5. Email Marketing and Customer Communications

We use Google Workspace for business email and customer communications. Depending on our configuration and the services used, it may support communications relating to customer inquiries, orders, and voluntary promotional subscriptions.

Voluntary Promotional Subscriptions

Signing up for promotional emails is voluntary. You may unsubscribe or cancel your promotional subscription at any time by using the unsubscribe link included in a message, where available, or by contacting us at support@pawninepetfood.com.

If you unsubscribe from promotional emails, we will stop sending you promotional messages as applicable. We may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, or responses to your inquiries.

We may process your email address, name if provided, subscription status, preferences, and unsubscribe requests to manage these communications. Depending on the tools and configuration used, limited email engagement information may also be available.

Google Workspace is our business email service. We do not represent that it independently provides every specialized email marketing, campaign tracking, or analytics function. Any additional marketing services or tracking technologies we use will be addressed through applicable disclosures and privacy choices.

6. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods depend on the type of information, why it was collected, applicable legal requirements, and whether information is needed to establish or defend legal claims.

When information is no longer reasonably needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate recordkeeping needs.

Information held by Wix or other service providers may also be subject to their retention practices and contractual obligations.

7. How We Share Information

We may share information with service providers and other parties when reasonably necessary to operate our business, provide services, or comply with law.

Wix and Wix Payments

We share relevant information with Wix to host and operate our website, manage website content and submissions, process orders, support checkout, and provide related services. Wix Payments and associated payment providers process payment and transaction information as needed to complete transactions and manage payment-related matters.

Payment Networks and Digital Wallets

Depending on the payment method selected and its availability, payment information may be processed by or shared with the relevant payment provider, network, or wallet, including Visa, Mastercard, American Express, UnionPay, JCB, Discover, Diners Club International, Maestro, Visa Electron, Apple Pay, Google Pay, and PayPal.

These providers may process information under their own privacy policies and terms.

Google Services

We use Google Analytics and Google Tag for website analytics, measurement, and related functions, depending on configuration. We also use Google Workspace for business email and customer communications. Information processed depends on the service and how it is configured.

Meta Services

We use Meta Pixel and Conversions API (CAPI) for advertising measurement and related functions. Depending on configuration, certain website interactions, conversion events, identifiers, and technical information may be transmitted to Meta.

Shipping, Fulfillment, and Business Service Providers

We may share relevant information with shipping carriers, fulfillment providers, website support providers, professional advisers, and other service providers when needed to fulfill orders, support customers, maintain our business, or provide services on our behalf.

Legal Requirements and Business Transactions

We may disclose information when reasonably necessary to comply with applicable laws, lawful requests, court orders, or legal processes; protect the rights, safety, or property of Pawnine or others; investigate fraud or security issues; or establish, exercise, or defend legal claims.

Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money as a general business practice. However, some uses of advertising pixels or related technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain privacy laws, even when no money changes hands.

Where applicable law requires it, we will provide notice and a method to opt out of such processing.

8. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Payment transactions are processed through the applicable payment-processing infrastructure and security controls. We do not intentionally store full payment card credentials in ordinary website content or form submissions.

No website, transmission method, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

9. Your Privacy Rights and Choices

Depending on where you live and whether the applicable law covers our processing, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information
Obtain a portable copy of certain personal information
Opt out of targeted advertising or certain processing involving the sale or sharing of personal information
Withdraw consent where processing relies on consent
Appeal certain decisions regarding a privacy request, where applicable

These rights are subject to applicable legal limitations and exceptions. We may need to verify your identity before responding to a request.

Colorado and Other U.S. State Privacy Laws

Residents of Colorado and other states with applicable privacy laws may have additional rights concerning personal information, including rights relating to targeted advertising, sale of personal information, and certain forms of profiling.

Where required, we will honor applicable opt-out rights and recognized universal opt-out preference signals. The availability and scope of these rights depend on applicable law and the circumstances of the processing.

How to Submit a Privacy Request

To ask a question or submit a privacy request, email support@pawninepetfood.com. Please describe your request and provide enough information for us to understand and respond to it. Do not send passwords, full payment card numbers, or other sensitive credentials in your request.

We will respond within the time and in the manner required by applicable law.

You may unsubscribe from promotional emails at any time as described in Section 5.

10. Children’s Privacy

Our website is intended for adults making purchases or seeking information about pet products. We do not knowingly collect personal information directly from children in a manner that violates applicable children’s privacy laws.

If you believe a child has provided personal information to us inappropriately, contact us at support@pawninepetfood.com so we can review the matter and take appropriate steps.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other services that Pawnine does not control.

Those third parties may collect and process information according to their own privacy policies and terms. We encourage you to review their policies before providing personal information or interacting with their services.

This Privacy Policy does not govern third-party websites or services that we do not control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website features, service providers, data practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Policy. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Policy periodically.

If you have questions about this Privacy Policy or our privacy practices, contact us:

Pawnine
Website: www.pawninepetfood.com
Email: support@pawninepetfood.com